1. Who operates Friendlæ
Friendlæ is operated by Ulysses Salas, doing business as Friendlæ. This policy covers the Friendlæ app, friendlae.com, and the support service. Contact us through the support form for privacy questions, access requests, corrections, or deletion requests.
2. Information we collect
Account information includes your account ID, email address where provided, sign-in provider identifiers, and authentication records. Email accounts use an email and password; Sign in with Apple may provide a private relay email. Profile information includes your display name, date of birth, gender, photos, bio, interests, optional location, and relationship preferences. If you voluntarily include sensitive details such as religious beliefs in a profile or message, that content is stored with your account.
3. Messages, media, and support
We store message requests, messages, attachments, conversation records, likes, blocks, and reports to provide the app and investigate issues. We collect photos or videos you upload and optional live-camera verification submissions. Support requests contain the email address, issue category, message, and replies associated with the request.
4. Purchases and technical records
Apple processes iOS purchases. We retain transaction identifiers, original subscription identifiers, product identifiers, environment, dates, subscription status, entitlement and credit records, and account ownership information needed to deliver and restore purchases. We do not receive your full payment card number from Apple. Our hosting and service providers process network information and operational logs, including IP addresses and request metadata. The support endpoint uses a keyed, hashed network identifier and request counts to limit abuse.
5. How we use information
We use information to create and authenticate accounts, show profiles, deliver messages and media, manage purchases and credits, process verification submissions, respond to support requests, prevent abuse and fraud, enforce age and community rules, and maintain service reliability. Profile interests and preferences may be used to shape discovery. We do not use support submissions to subscribe you to marketing.
6. What other people can see
Other members can see information you put in your profile, including your name, photos, bio, interests, optional location, and verification status. Your date of birth is used to calculate age; your displayed age may be visible. Conversation content is delivered to its participants. Verification submissions are intended for review rather than public profile display. Recipients may save or share content they receive, and screenshot protection cannot guarantee that a copy is prevented.
7. Verification and safety
An optional verification photo is reviewed for the service’s verification process. A badge does not guarantee a person’s government identity, age, background, or conduct. Reports and relevant content may be reviewed to handle abuse or safety issues. Do not treat messages as end-to-end encrypted: the service processes stored content and authorized access may occur for operation, support, and moderation.
8. Service providers and disclosures
We use Supabase for authentication, database storage, and server functions; Cloudflare for media storage and delivery; Netlify for website hosting and the purchase verification service; Resend for transactional and support reply emails; and Apple for sign-in and in-app purchases. Providers process information for these services under their applicable terms. Support requests are stored in Supabase; when we reply, the recipient address and reply content are sent to Resend for email delivery. We may disclose information when necessary to comply with law, address fraud or safety threats, protect rights, or transfer the service as part of a business transaction subject to appropriate protections.
9. Advertisements and external links
The app may display advertisements and links to other websites. Following a link subjects you to that website’s policies and network processing. Displaying an ad does not itself authorize sharing your private messages or account credentials with an advertiser. This website includes no advertising pixel or behavioral analytics script. Any changes involving new tracking practices will require corresponding policy and app privacy updates.
10. Retention and account deletion
We retain account and service content while needed to provide the service. You can initiate account deletion in the app, or submit a deletion request if you cannot access it. Deletion removes the account and associated profile and service content, except limited records retained where necessary for purchase accounting, subscription recovery, refunds, fraud prevention, disputes, safety investigations, or legal obligations. Media cleanup can complete separately from database deletion; backup and provider logs follow their retention cycles. Purchase recovery records can include original transaction IDs, prior account tokens, and a protected representation of the original Apple sign-in identity. These limited records do not preserve your public profile for discovery. Support records are retained as needed to handle requests and related obligations, then removed when no longer needed.
11. Your choices and rights
You can edit profile information, omit optional fields, manage camera or photo permissions in your device settings, block users, and delete your account. Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal data, or object to or restrict certain processing. Use the support form with the Privacy or personal data category. We may need to verify your identity before disclosing or modifying account data. Withdrawing a permission does not automatically erase previously uploaded content; delete the relevant content or request deletion.
12. Adults only and international processing
Friendlæ is intended for people aged 18 and older. If you believe a minor is using the service, report the account or contact support. Our service providers may process data outside your country. No online service can guarantee absolute security; we use access controls and service safeguards designed to protect information.
13. Changes and contact
We may update this policy as the service changes. The date above identifies this version. Material changes will be communicated as appropriate. For questions or requests, use Friendlæ support.